At Skywhip, we want you to shop with confidence. If you receive a product that is damaged, faulty, incorrectly described, or different from the product ordered, please contact our team as soon as possible.
Refunds & Returns
- Refunds are available only for damaged, faulty, incorrectly described, or wrong items.
- Requests must be made within 30 days of delivery.
- Products must be unused, in original condition, with all packaging and accessories.
- Cream chargers cannot be refilled or show signs of use.
No Refunds
- Incorrect address, refusal to accept, or failure to collect.
- Delays in ETA due to logistics/customs.
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Change of mind or personal reasons.
- Damage caused after receipt or improper use.
- Minor packaging wear or color differences.
- Opened, used, customized, or promotional items.
Local / On-Demand Delivery
- Same-day delivery guaranteed.
- ETA may vary depending on order volume and driver speed.
- In some areas, delivery can be as fast as 15–30 minutes.
- Delivery times may vary due to traffic, weather, or other unforeseen circumstances beyond our control.
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Refunds will not be issued due to longer ETA times
Refund Process
- Contact us with your order number and reason for return.
- Approved refunds are processed to the original payment method within 5–7 business days.
- Customers are responsible for return shipping on change-of-mind returns.
Important
- Returned items remain the customer’s responsibility until received by Skywhip.
- Change‑of‑mind returns are subject to approval and may incur return shipping costs.
- Skywhip reserves the right to refuse refunds not meeting these conditions.
- Your rights under Australian Consumer Law remain unaffected.